Frequently Asked Questions

Everything you need to know about shopping with ProTech IT Solutions.

What is the warranty period for your electronic products?

All brand-new hardware comes with a standard 12-month manufacturer warranty. Refurbished items are backed by our exclusive ProTech 90-day certified guarantee.

How long does shipping take and is it insured?

Standard shipping typically takes 3-5 business days. For your peace of mind, all high-value electronics are fully insured during transit and require a signature upon delivery.

What is your return policy for opened items?

We offer a 30-day return policy. Items must be returned in their original packaging with all accessories. A small restocking fee may apply if the factory seal is broken.

Do you provide technical support after purchase?

Yes, we offer complimentary basic setup support for all devices purchased through our store. You can reach our technical team via live chat or email from Monday to Friday.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure financing options like Affirm for larger enterprise hardware purchases.

Are the laptops and components authentic?

ProTech IT Solutions is an authorized reseller. We guarantee that all products are 100% authentic and sourced directly from official manufacturers or licensed distributors.