Returns and Exchanges Policy

At ProTech IT Solutions, we stand behind the quality of our hardware and offer a 30-day hassle-free return window for all certified electronics. Items must be returned in their original packaging with all accessories and serial numbers intact to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Log in to your account portal and select the order you wish to return to generate a unique Return Merchandise Authorization (RMA) number.

• 2.
  Pack Your Device

  Securely place the item in its original box with all cables, manuals, and protective foam to ensure the delicate components are not damaged during transit.

• 3.
  Ship to ProTech

  Attach the prepaid shipping label provided via email and drop off the package at any authorized carrier location for expedited processing.

• 4.
  Inspection and Refund

  Our technicians will verify the device's condition within 3-5 business days of receipt, after which your refund will be credited back to your original payment method.